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Free Course Preview: Cost-Justifying Engineering for the User eXperience

 

Course Time: 4 1/2 Hours

Includes:

Registration Fee: US $275 *

Info Fee discounts are offered to certain professional society members and students, please click to Email> us for details

Includes:

Digital course completion certificates are downloadable upon course completion

Course Description

M 15: Cost-Justifying Engineering for the User eXperience

This course teaches the student the skills necessary to complete both simple and sophisticated methods of cost-benefit analysis of User eXperience engineering for both stand-alone technology and Web applications and services. The course employs lectures, walkthroughs of anonymous case study data on the cost-benefit of User eXperience engineering, hands-on exercises for students to complete offline, discussion of sample solutions to the exercises, and concludes with take-away tips for successful use of the analysis skills on the job.

The course covers:

Skills taught

Upon completion of this course, students will be able to:

 

 

 

 

 

 

 


Recommended Prerequisites

OUXI Curriculum Prerequisites:

Alternative Skill Set Prerequisites:

Course Discussion Group

Tip Course discussion group becomes accessible after course registration and during attendance

Course Outline

Cost-Justifying Engineering for the User eXperience

Introduction (x minutes)  
Rational for Cost-Benefit Analyses (x minutes)
Engineering for the UX in Web Site and Application Life Cycles (x minutes)
Benefits of Engineering for the UX (x minutes)
Cost-Benefit Analysis (x minutes)
Cost-Benefit Analyses and Business Cases (x minutes)
Assessing Benefits (x minutes)
EXERCISE (x minutes)
  Assessing Benefits
Assessing Costs (x minutes)
EXERCISE (x minutes)
  Assessing Costs
Case Studies of Cost-Benefit Calculations (x minutes)
Simple Cost-Benefit Techniques (x minutes)
Sophisticated Cost-Benefit Techniques (x minutes)
EXERCISE (x minutes)
  Sophisticated Cost-Benefit Techniques
Updating Cost-Benefit Data After Deployment (x minutes)
Take Away Tips for Successful Analyses (x minutes)
Summary (x minutes)

 

Curriculum Context

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Title: Cost-Justifying Engineering for the User eXperience
Course #: M 15
Tracks:  
Group: Managing UX Design
Status: in planning

 


Faculty

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Meet: Clare-Marie

Clare-Marie Karat

Clare-Marie Karat, Ph.D., leads the Karat Consulting Group, specializing in human-computer interaction (HCI) research, design, evaluation, and training. She collaborates with colleagues at the IBM TJ Watson Research Center on research and publications, as well as teaching courses and seminars at professional conferences and universities. She is a recognized expert in user interface design, prototyping, and evaluation methods.

Through 2009, Clare-Marie was a Research Staff Member at the IBM TJ Watson Research Center. She began work on HCI methods in the context of designing and evaluating usable security technology in the late 1980’s and early 1990’s. Clare-Marie led the Server Privacy ARchitecture and CapabiLity Enablement (SPARCLE) Policy Workbench research project, and the first SPARCLE-based product, IBM Secure Perspective, was released in 2007. She extended the usable security and privacy policy research in the Army Research Laboratory (ARL) International Technology Alliance (ITA) project which is focused on secure communication in Mobile, Ad hoc, Network Environments (MANETS).

Clare-Marie created a methodology used worldwide for analyzing the cost-benefit of usability and for improving the quality and effectiveness of these usability investments in software and hardware lifecycle processes.

Clare-Marie has published over 80 articles in professional and technical journals, taught courses, filed patents, and delivered keynote addresses at international conferences. She and John Karat co-wrote Designing and Evaluating Usable Technology in Industrial Research, published in 2010; she edited the book Designing Personalized User Experiences in eCommerce, published in 2004, and also edited a special issue on “HCI Research in Security and Privacy” for the International Journal of Human Computer Studies, published in 2005. She has experience as an editorial board member for a number of journals in the HCI field, and has served as conference chair, technical program chair, papers chair, and a number of other roles in the ACM SIGCHI CHI, HFES, IFIP INTERACT, and the Symposium on Usable Privacy and Security (SOUPS) conferences. Clare-Marie is the Chair of the Advisory Board for the HCIL at the University of Maryland. She has held elected and appointed roles in ACM SIGCHI, was awarded the SIGCHI Lifetime Service Award in 2009, and provides leadership in an active communication network of HCI, policy, privacy, and security professionals around the world.

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