Video Introduction

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Meet: Susan

Special Interests: User-centered design practices for strategic product planning and design; field research (including ethnography, contextual inquiry, naturalistic usability evaluation, etc.); international user experience research, human-centered design for development (HCD4D)

Faculty Bio

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Susan M. Dray

Susan M. Dray, Ph.D., CUXP, is a recognized leader in usability, human factors, and human-computer interaction. She contributed to the founding of the Association for Computing Machinery (ACM) Special Interest Group in Computer-Human Interaction (SIGCHI). She was elected a Fellow of the Human Factors and Ergonomics Society in 1994. She is the 2006 recipient of the Lifetime Service Award from SIGCHI, and was named a Distinguished Engineer by ACM in 2008. She is currently the Director of Publications on the Board of Directors of the Usability Professionals' Association (UPA).

Since 1993, as President of Dray & Associates, Inc.>, she has provided contextual and ethnographic user research, usability evaluation, and interface design consultation for a wide range of products, systems and applications. She has worked in many countries around the world and is widely known for her expertise in international user studies. Her many clients include firms such as AT&T, Cargill, eBay, Ericsson, Hewlett Packard, Ideo, Intel, Intuit, Medtronic, Microsoft, Motorola, Nortel, SAP, Siemens, Sun Microsystems, Symantec, Texas Instuments, Trane, and Xerox, to name but a few.

Susan has a Ph.D.from UCLA, and a B.A. from Mills College, both in Psychology, and is a Board Certified User Experience Professional (CUXP). She has given keynote addresses, presentations, workshops, and courses at conferences and symposia in North and South America, Europe, Africa, and Asia-Pacific. In addition, she has published numerous papers and book chapters. She was the North American Editor for the journal, Behaviour and Information Technology, and co-edited the Business Column of the SIGCHI magazine, interactions, with David Siegel for many years. Together, they will be returning to the magazine as editors of the Usability Forum.



Faculty Publications

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Siegel, D. & Dray, S. "International contextual field research", In:

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Dray, S. (2009) "Engaged scholars, thoughtful practitioners: The interdependence of academics and practitioners in user-centered design and usability">

Dray, S., Light, A., Evers, V., Dearden, A., Densmore, M., Kam, M., Marsden, G., Ramchandran, D., Sambasivan, N., Smyth, van Greunen, D., & Winters, N., "Human computer interaction for development: Changing HCI to change the world", In J. Jacko, Ed. (in press) The Human Computer Interaction Handbook, CRC Press

See Dray & Associates, Inc.> for additional publications

Faculty Blog/Vlog

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Susan M. Dray's Blog>

Susan M. Dray's Vlog>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Courses Taught by Faculty

Courses taught by Susan M. Dray:

Title: Ethnography
Course #: R 20
Track:  
Group: UX Requirements Analysis
Status: in development

Title: Beyond the Lab: Field Research Methods for Evaluating Usability and Usefulness
Course #: E 75
Track:  
Group: UX Evaluation
Status: in development

Title: Beyond Anecdotes: Analyzing Qualitative Data from Field Research
Course #: R 45
Track:  
Group: UX Requirements Analysis
Status: in planning

Title: Targeting Design: Segmentation, Profiles, and Personas
Course #: R 1
Track:  
Group: UX Requirements Analysis
Status: in planning

Title: User eXperience Field Research Methods - An Overview
Course #: O 15
Track:  
Group: UX Overviews
Status: in development

Title: Discovering International User Requirements and Opportunities
Course #: R 30
Track:  
Group: UX Requirements Analysis
Status: in development

Title: Advanced Interviewing and Probing Skills
Course #: S 20
Track:  
Group: UX Special Topics
Status: in planning

Title: Methodological Planning for Field Research
Course #: S 25
Track:  
Group: UX Special Topics
Status: in planning